Job Description
Reporting to the Manager of IT Operations and Support, the Service Delivery will be responsible for the effective and efficient operations of the IT Service Management processes performed by the Service Desk team, deskside support, and application administrators. A champion of a fantastic user experience, you ensure issues are resolved according to SLA’s and with a high level of quality customer service. Operationally, using your experience and expertise in ITIL practices, you will collaborate with the IT Operations and Support Manager in defining the strategic direction of our IT Service Management platform. With a focus on the ‘shift left’ approach, you will lead the development of ITSM processes that ensure the seamless delivery of IT services across the organization.