Door Attendant | Part Time
Job Description
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
The Door Attendant is responsible for creating a welcoming and professional first impression for all guests entering and departing the hotel. This role supports the Front Office and Bell Services operations by greeting guests, assisting with luggage handling, providing directions and local recommendations, maintaining cleanliness and organization of the hotel entrance and lobby areas, and ensuring attentive guest service at all times.
The Door Attendant is expected to maintain a polished appearance, demonstrate strong hospitality skills, and assist with operational needs to support an exceptional guest experience.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Guest Arrival & Departure Services
- Greet and welcome guests upon arrival and departure in a friendly and professional manner.
- Open and close vehicle doors for arriving and departing guests.
- Assist guests with luggage handling for both day-use and overnight visits.
- Support guests with storing and retrieving luggage from vehicles and baggage storage areas.
- Utilize bell carts to transport luggage, packages, and other items to and from guest rooms, vehicles, and designated areas.
- Maintain awareness of guest needs and remain readily available to provide assistance.
Additional Responsibilities
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Assist Bell Staff and Front Office team members with operational support as needed.
- Maintain a professional, courteous, and service-oriented demeanor at all times.
- Perform additional duties and responsibilities as assigned by management.
Safety & Compliance
- Promptly report emergencies, accidents, injuries, missing items, damage, mechanical issues, and safety hazards to management.
- Follow all company safety, security, and emergency procedures.
- Utilize appropriate protective equipment when required.
- Report unsafe conditions, near misses, property damage, or incidents to management immediately.
- Maintain compliance with all hotel policies, procedures, and grooming standards outlined in the Team Member Handbook.
Lobby & Public Area Maintenance
- Maintain cleanliness and organization of the lobby station, baggage room, hotel entrance, and surrounding public areas.
- Ensure furniture and public space arrangements remain presentable and properly positioned.
- Assist in maintaining a clean and welcoming hotel exterior and interior entrance area by removing trash and identifying cleanliness concerns.
Guest Assistance & Front Office Support
- Provide guests with directions, local recommendations, transportation information, and general hotel assistance.
- Assist with answering guest calls and supporting PBX/front desk communication needs when required.
- Support Front Desk operations during high-volume periods as needed.
- Restock front desk, business center, and grab-and-go supplies including paper products, refreshments, and guest amenities.
- Adhere to hotel taxi stand procedures and transportation partner agreements.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
- Bilingual. Skilled in conversational English and Spanish.
- Professional, positive attitude and actions when communicating with guests and team members.
- Knowledge of hotel and the city.
- Ability to operate a two way radio, computer, printer, copier, and telephone.
- Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient, and maintaining a pleasant cheerful demeanor
PHYSICAL DEMANDS
- Physical work is a primary part of the job and it is performed both inside and outside the hotel.
- Expected to work under fluctuating weather conditions
- The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises.
- Lifting up to 75 pounds
- Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.