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Partner Operations Manager, Cloud Support, Google Cloud (English, Japanese)
Posted Today
Job Description
- Develop the technical integration design and plans and lead the effort to onboard new partners (e.g., alliances, resellers, technology partners, managed service providers).
- Establish effective relationships and collaborate across all Google Cloud customer-facing teams in your region to deliver a unified approach with partners, and contribute strategically to the growth and direction of Google Cloud’s partner business.
- Lead ongoing management and monitoring of support quality provided by the partner to their clients.
- Complete regular reviews to evaluate and assess existing partner’s competencies along with key trends in customer needs to surface improvement or new tech adoption opportunities to partners.
- Interact directly with stakeholders to resolve high-profile escalations and issues, and improve the customer experience and drive initiatives that increase their likelihood of success on Google Cloud Platform.