Client Manager/Parole Officer (CM/PO) - Youth Services Counselor II
Job Description
Position will initially be required to be in office 5 days per week. There will be an opportunity to go to a hybrid option that requires a minimum of 2 days In office and maximum 3 days remote work.
About the unit - This work unit exists to provide a continuum of services for detained youth and youth who are committed to the Department of Human Services, Division of Youth Services. The unit also serves to represent the Division with local juvenile justice partnerships, committees, statutorily mandated boards, and governmental/private entities including but not limited to district attorneys, public defenders, county departments of human
services, judicial officers, juvenile probation, local school districts and mental health centers. This unit provides oversight and fiscal support for detention services that may include screening, assessment, community supervision and treatment of pre- adjudicated youth.
Through the Colorado Youth Detention Continuum. This unit also provides case management and juvenile parole services to youth committed to the custody of the Colorado Department of Human Services, Division of Youth Services. This includes planning and oversight for youth in residential placement, facilitation of multidisciplinary teams, the development of transition plans and parole plans, and the active monitoring of juvenile parolees in the community. The region is charged with ensuring the safety and security of each youth, staff, and the community according to Colorado law. The Central Region Office is responsible for resource development and management to facilitate service provision and includes but is not limited to personnel, and contract programs, throughout 11 counties and 5 judicial districts.
Purpose of the position - To develop and monitor an individualized continuum of care for delinquent youth between the ages of 10 and
21 who are sentenced to the Department of Human Services from the time of commitment to discharge. The role of the Client Manager/Parole Officer is to provide overarching case management and to facilitate and engage a Multi-Disciplinary Team (MDT) for each youth assigned. This is accomplished through an assessment of the youth and the family, development and review of the Youth Development Plan, monitoring service
delivery, providing direct care as necessary, maintaining appropriate records, timely and accurate data entry, and assisting the planning and review of processes at the regional level.
Duties
Assessment and Initial Case Planning - Meet with youth and family as well as other identified Multi-Disciplinary Team members. Family engagement and completion of releases. Review all available information and identify basic needs. Assess safety and service needs. Facilitate Multi-Disciplinary Team assessment staffing. Collect all identifying documents, initiate the placement process, and begin writing the Youth Development Plan. Introducing youth to trauma responsive safety plans. Introduce youth to the client portfolio and engage the multi-disciplinary team in the portfolio to support on-going transition. Reference Colorado Children's Code, DYS Policy and Procedure, IV-E Regulations, Court Orders, DYS Statewide and Regional implementing procedures, Parole Standards/rules, SOMB standards when making decisions related to the youth.
Case Management - Youth Development Plan development and management for caseload. Finalize placement decisions. Determine treatment and service needs. Identify and broker needed services as identified by the Multidisciplinary Team. Develop timelines for delivery service. Case conference with youth, family, and interested parties. On-going monitoring of plans including monthly case reviews, Multi-Disciplinary Team meetings and family consultations. Revision of plans as necessary. Provide reinforcements and sanctions in response to youth behavior. Complete six-month administrative reviews. Use of Trauma Informed tools for facilitating monthly meetings. Participate in Problem Solving. Reference Colorado Children's Code, DYS Policy and Procedure, IV-E Regulations, Court Orders, DYS Statewide and Regional implementing procedures, Parole Standards/rules, SOMB standards.
Record Keeping, Case Documentation, and Data Entry - Update computerized client record system. Complete required documentation for LOS (Length of Stay) extensions, reclassifications, complete standardized risk need assessment, re-assessments as needed and contact notes. Maintain the official DYS file. Complete the monthly review form and ensure proper distribution. Close out the official case file to Closed Records and complete all discharge paperwork per policy. Create and/or update all other documentation related to the youth, as necessary. Reference Colorado Children's Code, DYS Policy and Procedure, IV-E Regulations, Court Orders, DYS Statewide and regional implementing procedures, Parole Standards/rules, SOMB standards.
Professional Communication, Community Relations & Collaboration - Compile, copy and distribute required documents for contract vendors, Community Review Boards (CRB), Parole Board and Interstate Compact office. Present cases and make recommendations to the CRB, Parole Board and Courts. Compile reports and/or give testimony to the courts as required. Negotiate for services, court dispositions, filing and dropping of charges, placements and treatment resources. Awareness of protecting confidential youth information in electronic communication, use of Encrypt function and all correspondence being public information, if requested through Colorado Open Records Act (CORA) request. Attend community meetings relevant to the Division of Youth Services and its clients; Explain DYS policies and procedures to interested parties; Participate on boards, committees, planning groups relevant to Youth Services.
Crisis Management & Field Safety - Mediate youth issues with courts, agencies, law enforcement. families and service providers. Execute emergency
placements for youth needing psychological services, housing, family mediation, and safety. Provide emergency notifications and consultations. Engage the MDT to assist with problem solving and decision making related to the crisis, reference Colorado Children's Code, DYS Policy and Procedure, IV-E Regulations, Court Orders, DYS Statewide and Regional implementing procedures, Parole Standards/rules, SOMB standards. Decides on the best method of monitoring youth progress throughout the commitment continuum to ensure service delivery is targeted to the mitigation of identified risk factors and enhancement of protective factors to allow for community re-entry/transition planning and service identification that continue to mitigate risk and support prosocial community sustainability. Actions, attitudes and communications demonstrate a high personal and professional regard for the organization's value of occupational safety and enhance the safety culture of the work unit, CDHS and DYS. Act mindfully to avoid safety hazards. Utilize safety devices and other DYS strategies. Remain current in the Field Awareness Safety Training (FAST) and follow parole partnering requirements per DYS Policy and CR-OP. Utilize the police provided radios while in the field meeting with parolee’s face to face per DYC Policy and CR-OP. Driving a State vehicle- this position requires Parole Officers to drive a state vehicle while in the “field” to supervise parolees assigned to their case load or while acting as a partner to another parole officer. All CM/PO’s shall comply with the Use of State Vehicle while in the field CR-OP.
Parole Supervision - Pre-parole staffing. Develop release/parole plan, schedule hearing, comply with required reporting and scheduling timeframes. Present case at parole hearing. Recruit. develop, advise, negotiate, monitor and supervise contract parole services. Supervise youth, maintain contact with family, law enforcement, and community agencies. Identify community safety issues and concerns. Determine need for and complete parole violations and all necessary documentation. Ongoing use of and reference to strategies outlined in the client portfolio. Engage the Multidisciplinary Team to support the continuing needs of the youth.
Other Duties as Assigned - As assigned completion of required training hours outlined in DYS policy. Utilize DYS sanctioned strategies and initiatives, such as but not limited to: Motivational Interviewing; Trauma Informed Environment and the Sanctuary Model, risk assessment tools. Will also complete other duties as assigned.Experience Only:
Six (6) years of relevant experience in an occupation related to the work assigned to this position
OR
Education and Experience:A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.
Preferred Qualifications.
Strong understanding of Colorado's Juvenile Justice System, CDHS policies and procedures, and statewide human services agencies and regulations.
Collaborative work experience with diverse populations and organizations.
Experience with trauma informed practices
Demonstrated ability to establish collaborative relationships with internal and external customers, i.e., Community Providers, Courts, Pre-trial, Community Review Boards, Parole Boards, District Attorney's Office, Probation, Public Defender's Office,
Strong communication skills
Previous case management experience
Conditions of Employment
Full Background. CDHS employees (all Direct contact with vulnerable persons):CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers).
- Current/Valid and unrestricted CO Driver’s License
- Be a minimum of 21 years of age, with no felony convictions or history of domestic violence.
On-call Status – As needed for crisis management
Travel – Local travel is required to meet with clients who are placed throughout the state. Local travel is also required to attend meetings and trainings. With appointing authority approval, out of state travel may be required.
Continued employment is contingent upon successful completion of the DYS Pre-service Training Academy, Field Training Program (FTO) and mandatory annual training in all subject areas.
MOTOR VEHICLE RECORD CHECK: This position will drive a state fleet or non-state fleet vehicle for State business purposes Employees must undergo an annual Motor Vehicle Record (MVR) check to determine driving eligibility. This will help ensure public safety, protect State property and minimize cost to the State for accident claims. To align with the universal policy, CDHS's Background Check policy
Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
- The Diana Screen®, a sexual risk screening tool, is administered to all applicants to the Division of Youth Services (DYS) seeking positions of trust with children and teens to help ensure that ethical boundaries between children and adults are maintained. At the DYS, the safety and protection of the youth who have been entrusted to us is our #1 priority. The results of the Diana Screen will be provided to the Division of Youth Services and may be used as part of the Division's decision on whether I am selected.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
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For additional recruiting questions, please contact brennon.watts@state.co.us.
About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.
Our Values:
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADA Accommodations:
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected].
~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~