Job Description
Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
The underlying objective of this position is to provide assistance to the Collections team in the collection and accounts functions of all AIR LIQUIDE Healthcare (ALH) and Healthy Sleep Solutions (HSS) accounts.An important function of this role is to ensure that all collection entries are posted in the Great Plains system (ERP) to maintain an accurate Aged Trial Balance.
How will you CONTRIBUTE and GROW?
Deal with inbound and outbound calls, faxes and emails handling our customers’ enquiries in relation with products, services, stock availability, prices and delivery options in a timely manner.
Responsibility for maintaining an Aged Trial Balance as directed
Ensuring set KPI’s/Target are met in relation to Collections, DSO, Credit Balances and Aged debt
Dealing with Outbound Collection calls
Answering Customer telephone enquiries
Dealing with inbound correspondence relating to accounts
Liaising with ALH States staff to solve customer enquiries and to obtain information necessary to complete Collection activities
Identifying those accounts/groups of accounts that ALH is having difficulty collecting and co-ordinating with the National Collections Managers and the States Sales Teams to facilitate the collection of these debts. Making recommendations to the National Collections Manager regarding non paying/problem accounts.
Liaising with debt collection agency regarding delinquent debtors, as per Company’s policy
Raising and processing credit notes where appropriate with supporting documentation
Raising and processing account journals as required
Data entry/Account maintenance in the Great Plains system
Comply with Company’s priorities and policies in terms of debt collection. More generally Comply at all times with all policies and regulations applicable to the role
Other administrative and collection duties as directed by the National Collections Manager
Conducting all activities in accordance with requirements of ALH's Quality Management System
Processing Banking and applying payments within the GP system on a daily basis as directed
Are you a MATCH?
Qualification or experience in accounting preferable but not essential
Basic understanding of accounting principles
At least one year practical experience in collections / accounts receivable
Strong interpersonal and communications skills
Excellent organisation skills and ability to work autonomously
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to solve practical problems and to respond to inquiries
Good computer literacy
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.