Desktop Logistics Engineer

Great opportunity to join our Boston team as a Desktop Logistics Engineer and play a key role in delivering a seamless technology experience for our customers and employees! You'll own the logistics and lifecycle of end-user technology - from deployment and inventory management to refreshes, asset-tracking, and coordination with support and infrastructure teams. We're looking for someone who combines strong technical aptitude with operational excellence, enjoys solving problems, and can keep technology moving efficiently in a dynamic environment.  

**This position requires the engineer to be in our Boston office Monday through Friday**

Some responsibilities include but are not limited to the following:

• Managing and maintaining hardware inventory, as well as the full lifecycle of both internal and customer hardware
• Receiving, imaging, deploying, and shipping workstations to our customers and employees, ensuring all assets are properly tracked and ready for deployment
• Serve as the central point of coordination for field service scheduling - maintaining the dispatch calendar, communicating proactively with customers to arrange and confirm site visits, and ensuring the field team's calendar remains current and accurate at all times
• May travel to a variety of client sites as needed
• Supports clients in all areas of IT support as outlined in client contract
• Assist in the maintenance of windows servers, as well as all applications in use by our clients 
• Maintains all client network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
• Provides remote service to clients, when applicable
• Provides on-call duties within a rotating schedule and available for weekend/evening work, when required
• Addresses the needs of the clients and end users in a timely manner and meets deadlines for all assigned tasks
• Escalates tickets appropriately and non-technical issues to the correct Manager
• May performs client audits and create summary reports of findings
• On the clients' behalf, may communicate with a variety of vendors for issues and needs in terms of hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
• Collaborates with other internal teams
• All other duties, as assigned

Skills:

• Self-starter/self-motivated and driven for success
• Maintains a high level of professionalism and a courteous demeanor
• Solid knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint), networks and systems, such as HP and Dell
• Experience with LAN, WAN, and WLAN technologies
• Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
• Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls
• Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
• Configures and troubleshoots VPNs
• Technical expertise in network, storage, virtualization, and computing across multiple vendors
• Exceptional client relations skills to engage and service clients effectively
• Effective critical thinking, analytical, and problem-solving skills
• Strong organizational, multi-tasking, detail-oriented, and time management skills
• Strong attention to detail in ticket documentation and notes
• Adaptability to changing priorities, as needed
• Positive teamwork skills
• Maintains a high level of confidentiality

Experience and Education:

• 2–3 years of IT experience, preferably with a Managed Services Provider
• Bachelor's degree in information technology or information systems preferred, or equivalent work experience
• Must have Windows Server and Windows desktop experience; proficiency with Microsoft 365, Azure, and Intune required
• Solid working knowledge of TCP/IP, DNS, DHCP, VoIP, LAN technologies, and Active Directory
• Completion of related-IT training, whether it be through a degree program or certification
• AWS experience or certification preferred