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Job Description
- Conduct and lead research to identify user needs and business opportunities that guide product/service strategy, improvements and business goals.
- Drive user-centric thinking to influence partners and collaboratively solve constraints in strategy, product or technology.
- Build consensus and influence the team to gain support for research-based, user-centric solutions, and communicate research insights and recommendations to partners.
- Identify, create and use key insights and metrics to evaluate product, service and ecosystem impact.
- Contribute to developing project priorities in alignment with larger project goals, and coordinate allocation of resources within the project. Identify a research program by planning, designing and engaging in strategic and tactical research that informs the product/service/business.