Sr. Operations Analyst - Application Coordinator, Banking Applications
Job Description
Job Description
What is the Opportunity?
The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. You'll coordinate system changes, oversee implementations, and troubleshoot escalated issues to ensure continuous operational excellence. This candidate should be able to apply innovative approaches to complex challenges when issues arise.
What Will You do:
Coordinate application implementations and maintain process compliance
- Triage and route issues between Application Support and Service Providers
- Applies innovative approaches to complex challenges and willing to take on project work
- Drive operational improvements aligned with strategic initiatives through informed decision-making
- Authorize production application changes via ServiceNow and batch job scheduling via OMS
- Assist with resolving batch issues bottlenecks and repeat failures in job flows on Z/OS
- Escalate critical issues to partners and management, ensuring timely resolution
- Propose innovative solutions and alternative approaches to meet client needs
- Provide after-hours on-call coverage
- Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner
- Review all errors application teams and recommend permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
- Provide directions to applications on change management regulations and assist with issues
- Maintain online documentation where applicable and other assigned projects when required
What do you need to succeed?
Must have:
- Undergraduate degree with IT background ideally with change management experience in complex programs with high frequency of requests and multiple priorities.
- Proficient with relevant tools (Mainframe, Service Now)
- Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
- Knowledge of applications currently hosted on Mainframe
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
- Strong organizational and time management capabilities and ability to host meetings with clear communication
- Able to work in a 7x24x365 environment and ability to work on site
- Identifies issues before they escalate and find creative solutions to minimize impact
- Maintains a master calendar of app changes, tracks deliverables/gaps when issues arise , and flags risks early
Nice-to-have:
- Experience with Job Control Language (JCL) environments and mainframe computing.
- Programming/coding experience: COBOL, REXX, Angular, React/Vue.js, VBA (macros), C#, C++, Node.js, Active Directory, Elastic Search, Windows Servers etc.
- Postsecondary degree with a major in Computer Science, Engineering, or Technology.
- Experience working rotating shifts
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team
- An advanced training program in mainframe financial IT services
Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process ImprovementsAdditional Job Details
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.