Senior Customer Insights Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Insights Analyst based in Canada.

This role sits at the intersection of customer experience, data analytics, and strategic decision-making. You will transform complex and often fragmented customer signals into clear, actionable insights that shape product direction, CX strategy, and operational improvements. Working across support data, product behavior, and voice-of-customer inputs, you will help identify friction points, emerging opportunities, and systemic issues across the customer journey. You will operate as a trusted analytical partner to senior leadership, translating ambiguity into structured insight and business recommendations. This is a high-impact role where your work directly influences how customers experience care and how internal teams prioritize improvements. You’ll collaborate closely with Product, Engineering, Data, and Operations teams in a fast-paced, data-driven environment focused on meaningful outcomes.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Insights Analyst based in Canada.

This role sits at the intersection of customer experience, data analytics, and strategic decision-making. You will transform complex and often fragmented customer signals into clear, actionable insights that shape product direction, CX strategy, and operational improvements. Working across support data, product behavior, and voice-of-customer inputs, you will help identify friction points, emerging opportunities, and systemic issues across the customer journey. You will operate as a trusted analytical partner to senior leadership, translating ambiguity into structured insight and business recommendations. This is a high-impact role where your work directly influences how customers experience care and how internal teams prioritize improvements. You’ll collaborate closely with Product, Engineering, Data, and Operations teams in a fast-paced, data-driven environment focused on meaningful outcomes.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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