Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager – ILM based in the United States.
This role sits at the center of post-sales customer engagement, ensuring enterprise clients achieve long-term value, adoption, and satisfaction from a complex SaaS platform. You will act as a trusted advisor to customers, guiding them through onboarding completion, ongoing optimization, and strategic expansion opportunities. The position blends relationship management, technical fluency, and commercial insight in a fast-paced B2B environment. You will lead business reviews, define success plans, and proactively identify risks that could impact retention or growth. Acting as the voice of the customer internally, you will collaborate closely with product and engineering teams to influence improvements and resolve escalations. This is a highly visible role where your impact directly shapes customer loyalty and revenue retention.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager – ILM based in the United States.
This role sits at the center of post-sales customer engagement, ensuring enterprise clients achieve long-term value, adoption, and satisfaction from a complex SaaS platform. You will act as a trusted advisor to customers, guiding them through onboarding completion, ongoing optimization, and strategic expansion opportunities. The position blends relationship management, technical fluency, and commercial insight in a fast-paced B2B environment. You will lead business reviews, define success plans, and proactively identify risks that could impact retention or growth. Acting as the voice of the customer internally, you will collaborate closely with product and engineering teams to influence improvements and resolve escalations. This is a highly visible role where your impact directly shapes customer loyalty and revenue retention.