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Job Description
- Respond to network outages by providing a diagnosis of Layer 1 to Layer 3 network errors and initiate and complete network repairs.
- Use and develop workflows and systems to diagnose optical Layer 1 and Layer 3 network issues to completion.
- Participate in 24/7 global team shift rotations.
- Provide remote support for field operations related to network repairs.
- Interface with level customers, communicating repair status and updates as needed.