Back to jobsHorseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.
Job Description
Help to ensure the smooth operation of the poker room by performing the following duties.
- Assists in maintaining a safe and clean working environment.
- Keeps the players list.
- Personally oversees the starting and combining of all games.
- Makes fills when needed.
- Seats players.
- Gets chips for players.
- Keeps the poker room clean.
- Gets set-ups for dealers.
- Explains the games and rules to the player.
- Supports and maintains Horseshoe Casino courtesy guidelines.
- Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
- Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates customer wins.
- Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Total Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
- High school diploma or equivalent.
- Minimum of one to two years poker room experience preferred.
- Strong interpersonal and communication skills required.
- Must be 21 years of age or older.
- Must be able to obtain a Mississippi Gaming License.
- Must be able to maneuver to all areas of the casino
- Must be able to lift up to 10 pounds
- Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.