Representative, Customer Service

• Collaborate with external and internal customers and coordinate with other departments such as Sales, Supply Chain and Logistics in order to generate solutions to questions and complaints of all sorts (among others: quotations, invoicing, master data, quality)

• Manage a portfolio of customers, for which you will be the main contact point. You report and contribute to solutions for possible problems and complaints to assure a high customer satisfaction 

• Manage incoming customer orders:

  • Request and confirm delivery dates and keep track of customer specific expectations

  • Keep the customer informed of production, planning & shipping

  • Consult with our production plants to get information about the supply status

  • Organize special logistic services for our customers like consignment stocks

• Support actively the Sales organization for prospection of new customers and for opportunity detection with existing customers:

  • Update of customer master data

  • Maintain price lists and prepare price quotations

  • Check in on customers on submitted offers, and keep track of success rates

• You contribute actively to a timely payment of invoices by our customers 

Essential Duties & Responsibilities 

• Provides customer focused service to assigned accounts. 
• Responds to and manage customer orders from order entry to delivery and invoicing. 
• Understands and communicate the value of our products and services. 
• Understands customers' products, services, business operations and needs. 
• Communicates effectively over the phone and electronically. 
• Uses a variety of systems to enter and complete transactions.
• Accomplishes work within set timeframes. 
• Key inside contact for specific customer/seller base. 
• Process incoming orders, confirm pricing and availability of product. 
• Advise customers of order status.
• Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc. 
• Timely and accurate administration of sales orders, customer complaints, material returns and credits. 
• Answer price and availability questions. 
• Respond to customer literature requests for MSDS, Certifications, etc. 
• Follow all applicable ISO procedures. 
• Use system reports and inquiries to drive activities that ensure superior customer service. 
• Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc. 
• Process new customer/update requests. 
• Provide market or account intelligence gained through customer contact. 
• Participate in customer calls and visits with sellers. 
• Proactive communication with product supply reps and shipping department of any order changes customer initiates. 
• Work with seller and PSRs to reduce aged inventory. 

Scope 

Personnel: Individual contributor. Budget: None. Sales Revenue: Territory specific. 

• Above all, you have a customer-centric mindset, and you live the below 6 key values:

  1. Accountability: you take responsibility and keep promises 

  2. Authenticity: in customer contacts, nothing beats being real

  3. Respect: you listen actively and respect your customers’ time

  4. Optimism: you see solutions, not problems. You use positive language

  5. Appreciation: you show customers how much we appreciate their loyalty

  6. Communication: you communicate easily, professionally and regularly with your client portfolio 

• Stress resistant and excellent communication skills (verbal and written)

• Strong analytical and problem solving skills

• Able to set priorities and to work in a structured and adaptable way, with a high level of autonomy

• Team player and flexible 

• Attention to detail

• An advanced level in English and French is mandatory.

• Bachelor degree in an administrative, commercial or logistics orientation

• Experience with SAP is a plus

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it’s powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you’re a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you’ll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business.

By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient’s strategic goals, to meet our customer needs, and to accomplish your career goals.

At Avient, we believe a wide variety of thoughts, ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.