Customer Operations Trainee - Gdansk

Are you ready to kick‑start your career in a global organization where learning, collaboration, and continuous improvement are part of everyday work?

Join us as a Customer Operations Trainee and become part of our dynamic department. As one of the world’s leading dairy companies, we value curiosity, willingness to learn, and an open mindset. This role offers an excellent opportunity to get hands-on experience in order management, customer service and stakeholder collaboration. Gain exposure to customer related processes in EU zone, and support daily operations while learning from experienced colleagues.

How you will make an impact

As a Trainee in the Central Europe Team, you’ll support daily processes to support seamless order to delivery process. You will gain experience in order management, query and claims handling, customer service activities and collaborate with internal partners.

You will join our Global Shared Services Centre in Gdańsk, working closely with colleagues across Customer Operations.

 Specifically, you will be responsible for

• Entering customer orders into the system and managing the order inflow.
• Providing updates to customers regarding their order status, delays, or issues.
• Handling customer inquiries and complaints related to orders, such as incorrect items, damaged goods, or delayed shipments via different channels (phone/email).

• Cooperates with various departments throughout the order lifecycle.

What will make you successful

We’re looking for someone who is eager to learn, curious about finance processes, and ready to take their first steps in accounting.

To succeed in this role, you should have

• Customer centric & solution-oriented approach

• Digitally proficient and digitally curious
• English fluency (written and spoken)

• A positive attitude, attention to detail, and willingness to learn new tools and processes
• Flexibility to work during the weekends and public holidays.

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

What do we offer?
Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Cash Management in Global Shared Services.

 What do we offer?

You will join a collaborative, purpose-driven finance community working closely together to deliver high-quality results. At Arla, we are committed to your professional growth and offer a workplace where development, innovation, and teamwork go hand in hand. You will be part of a global organisation with opportunities to influence both process improvements and strategic finance direction.

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.  

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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