Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Summary:

The Senior Analyst, Reconciliation is responsible for performing and reviewing bank and balance sheet reconciliations, identifying and resolving reconciling items, supporting month-end and quarter-end close activities, and ensuring compliance with corporate policies, internal controls, and applicable accounting standards.

The role requires strong analytical skills, sound accounting judgment, effective collaboration with cross-functional teams, and the ability to leverage financial systems and emerging tools, including prompt engineering, to improve reconciliation quality, reporting accuracy, and process efficiency. 

 Key Responsibilities:

• Perform and approve regular bank reconciliations and account reconciliations, ensuring reconciling items are properly identified, analyzed, documented, and resolved in a timely manner.
• Prepare, analyze, approve balance sheet accounts during month-end and quarter-end close, ensuring accuracy, completeness, and compliance with corporate policies, local statutory requirements, IFRS and/or US GAAP.
• Review book vs. bank differences, aging open items, timing items, and other reconciling differences, and coordinate with relevant teams for proper resolution or accrual assessment.
• Provide clear and actionable instructions to the Cash Team or other relevant teams for required adjustments, including journal entries, bank charges, unrecorded payments, or other correction entries.
• Perform financial analysis, variance analysis, and trend review to identify unusual movements, recurring issues, process gaps, or potential risks.
• Ensure reconciliations are supported by complete and appropriate documentation in accordance with internal control procedures and audit requirements.
• Collaborate with AP, AR, Controllership, and other internal or offshore teams to resolve reconciliation issues and improve end-to-end processes.
• Support internal and external audits by providing schedules, supporting documents, explanations, and timely responses to audit inquiries.

• Identify and recommend process improvements, automation opportunities, and control enhancements to improve reconciliation accuracy, efficiency, and timeliness.

• Use financial systems such as BlackLine, Workday, ERP tools, Excel, and other reporting platforms to perform reconciliations, reporting, analysis, and issue tracking.

• Build effective working relationships with business partners, internal teams, and offshore contacts to support timely issue resolution and continuous improvement.

• Perform other reconciliation, reporting, analysis, and finance-related tasks as assigned.

Requirements:

• BS Accountancy graduate from a reputable college or university; CPA preferred but not required

• At least 5 to 8 years of relevant experience in bank reconciliation, balance sheet reconciliation, general ledger accounting, or shared services finance operations.

• Strong knowledge of accounting standards, including IFRS and/or US GAAP.

• Strong understanding of internal control procedures, audit requirements, and month-end close processes.

• Experience working in a multinational company, BPO, or shared services environment is preferred.

• Proficient in financial software and ERP/reconciliation tools such as BlackLine, Workday, or similar systems.

• Advanced proficiency in Microsoft Excel, with working knowledge of Word, Outlook, and other reporting tools.

• Knowledge of macros, automation, or process improvement tools is an advantage.

• Strong critical thinking, problem-solving, and analytical skills with keen attention to detail.

• Able to communicate clearly, provide structured analysis, and explain reconciliation issues effectively to stakeholders.

• Demonstrates creativity, growth mindset, and willingness to adopt new tools and improved ways of working.

• Strong relationship-building skills and ability to collaborate with local, regional, offshore, and cross-functional teams.

• Flexible, assertive, accountable, and able to work under deadlines, including shifting schedules when required.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.