Senior Associate Product Manager, Amex Travel App
Job Description
American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle networks. As part of the Consumer Services Group, the Travel & Lifestyle Services (TLS) business provides exclusive access, differentiated value, and unrivaled benefits to Card Members seeking leisure or business travel and lifestyle experiences. TLS plays a critical role in Card customer engagement, loyalty and satisfaction in addition to driving direct travel revenue and cost savings.
The Global Digital Customer Experience (DCX) organization is a strategic focus area for growth within TLS as our cardmembers increasingly transact and self-serve digitally for their travel and lifestyle needs. Digital customer travel engagement and satisfaction have reached all-time highs, and through continued investment and focus, we seek to continue building out our infrastructure to meet growing demand, and to be able to elevate our service offering and the unique value and access we offer our Cardmembers.
We are hiring for 3 different roles, they will include some portion or a combination of these respective product domains to be determined at the time of hiring:
Pre-Trip: Focused on post-booking experiences including itinerary management, servicing flows, and digital support (e.g., in-app chat).
Dream & Plan: Focused on inspiration and planning experiences, including discovery, wishlists, benefits, and core app foundations.
Book & On Trip: Focused on booking flows and on-trip experiences, including checkout, conversion, and real-time trip interactions.
Drive end-to-end execution of mobile product features from ideation and planning through requirements definition and launch, ensuring timelines and quality standards are met
Own and manage the product backlog for mobile experiences
Write clear user stories and acceptance criteria to support engineering delivery
Partner closely with engineering, design, and cross-functional stakeholders to define, build, and deliver high-quality mobile features
Analyze user behavior, product performance, and user feedback to identify opportunities and continuously optimize post-booking experiences
Proactively identify and remove blockers, driving alignment across teams to ensure timely delivery of product features
Support product strategy development and execution in partnership with senior product managers
- 1-3 years of experience in product management or digital product development
- Experience working on consumer-facing mobile applications (iOS and/or Android)
- Strong understanding of mobile product development, including app release cycles, performance considerations, and UX constraints
- Strong organizational and communication skills with the ability to collaborate effectively across engineering, design and operations teams
- Experience working in Agile environments and partnering closely with engineering teams
- Ability to own and manage a product backlog, including writing clear user stories and requirements
- Ability to analyze qualitative and quantitative data to identify friction points, prioritize work, and make informed decisions to measure and improve product performance
- Proficiency with JIRA and Confluence
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Preferred Qualifications
- Keen interest or experience in Travel & Lifestyle Services or related industries
- Strong stakeholder management skills across business and technical teams
- Experience with analytics and product development tools (i.e. Adobe Analytics, Figma, Mural, Airtable)
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.