Vendor Partner Specialist - Contact Center Operations
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vendor Partner Specialist - Contact Center Operations based in the United States.
This role sits at the center of contact center operations and vendor performance management, ensuring seamless coordination between internal teams and external service providers. You will be responsible for maintaining service quality, operational efficiency, and compliance across outsourced workflows that directly impact member and customer experience. Acting as the key liaison between business units, vendors, and technical teams, you will help drive alignment on priorities, performance expectations, and process improvements. The position requires strong analytical thinking, structured communication, and the ability to manage fast-moving operational environments. You will monitor SLAs, assess vendor output quality, and identify trends that inform better decision-making. This is a highly collaborative role where your insights and coordination efforts will directly influence service delivery and operational excellence.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vendor Partner Specialist - Contact Center Operations based in the United States.
This role sits at the center of contact center operations and vendor performance management, ensuring seamless coordination between internal teams and external service providers. You will be responsible for maintaining service quality, operational efficiency, and compliance across outsourced workflows that directly impact member and customer experience. Acting as the key liaison between business units, vendors, and technical teams, you will help drive alignment on priorities, performance expectations, and process improvements. The position requires strong analytical thinking, structured communication, and the ability to manage fast-moving operational environments. You will monitor SLAs, assess vendor output quality, and identify trends that inform better decision-making. This is a highly collaborative role where your insights and coordination efforts will directly influence service delivery and operational excellence.