Operations Specialist
Job Description
Join us as a Glover Specialist and become a key member of Glovo's local support team! We offer a challenging and dynamic environment with many opportunities for learning and development.
THE JOURNEY
Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics they face on a day to day basis.
Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.
Provide logistic support regarding the distribution of the seasonal work equipment.
Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met.
Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
Communicate effectively with the local Operations Manager on customer support processes and operations
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Good communicator with ability and agility to solve problems
Being highly motivated to work for a fast-growing startup
Basic Excel and Data Interpretation Skills
Enjoy learning and adapting to new technologies
Have initiative, be proactive and autonomous - Glovo is also yours!
Have good energy and like what you do, even on bad days
Fluent in English
An empathetic, inclusive and curious attitude