Job Description
The Heathman Hotel is where Portland’s cultural legacy meets timeless hospitality. Since 1927, it has stood as a gathering place for artists, writers, performers, and travelers drawn to the creative spirit of the city. Rooted in history yet thoughtfully evolved for the modern guest, The Heathman blends classic elegance with contemporary comfort in the heart of downtown Portland.
Position Summary
Front of House Team Members are responsible for delivering warm, knowledgeable, and highly personalized service throughout the guest experience. Team members will act as storytellers and guides, educating guests on the menu, ingredients, culinary philosophy, and beverage offerings while maintaining the highest standards of hospitality and professionalism.
Successful candidates are curious, energetic, detail-oriented, and passionate about hospitality. Experience in chef-driven restaurants, tasting menu service, luxury hotels, private clubs, or elevated dining environments is preferred.
What We're Looking For
The ideal candidate is:
- Passionate about hospitality and creating exceptional guest experiences
- Curious about food, beverage, and culinary storytelling
- Comfortable engaging with guests in a personalized manner
- Driven by teamwork and collaboration
- Excited to be part of a unique, limited-time culinary residency
- Committed to excellence and continuous learning
Required Capabilities
- Minimum 1 year of hospitality, restaurant, hotel, or private club experience.
- Ability to work evenings, weekends, and holidays.
- Strong communication and interpersonal skills.
- Ability to remain calm and professional in a fast-paced environment.
- Ability to stand and walk for extended periods.
- Ability to lift up to 30 pounds.
Preferred Capabilities
- Experience in fine dining, tasting menu, Michelin-recognized, or chef-driven restaurants.
- Wine, spirits, cocktail, or beer knowledge.
- Knowledge of OpenTable and modern POS systems.
- Previous experience in luxury hospitality or private clubs
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.