Wilkes-Barre General Hospital- Switchboard Operator- 2nd shift, rotating weekends and holidaysWilkes-Barre, PATelecommunications
Job Description
POSITION PURPOSE
The Telecommunications Operator is the initial contact the public contacts for assistance at multiple sites. This position is
responsible for all departments to receive their calls accurately and timely, along with initiating all alarm, code and on-call
procedures. On call procedures include pathways that are detailed that must be followed at all times. The
Telecommunications Operator is the regional Transfer for Center. Operators who receives patient transfers (both in and
out) access all parties by type transfer and completes transfer reports on Lynx System.
POSITION QUALIFICATIONS
Experience/Specialized Skills/Aptitudes
Clear, concise diction. Excellent telephone and reception manners. Good memory. Good judgment. Public Relations
ability. Multi-tasking and remaining calm under pressure mandatory. Must be able to quickly arise from a sitting position
to answer/respond to code alarms. Preference for meeting and serving customers and concise detail oriented person is
needed.