Industrial Automation Services Specialist
Job Description
Agilix Solutions is seeking an Industrial Automation Services Specialist to join our team in Memphis, TN. As an authorized Rockwell Automation distributor, Agilix Solutions is a trusted partner for industrial customers across the region – and this role sits at the heart of that partnership.
This position carries two distinct and complementary areas of ownership:
- Services Portfolio Commercial Leader - Own the Services business strategy: understand the current revenue mix, identify growth opportunities across the Rockwell Automation services portfolio, and lead the commercial effort to capture them.
- Domain Expert & Customer Engagement – Serve as the subject-matter expert on the complete portfolio of Agilix’s Services offerings – guiding customers and account managers to the right solutions, defining the customer experience, and supporting the sales team through the entire engagement process.
This role will report to the Director of Services & Solutions.
Responsibilities
- Define and execute the Services business strategy across the assigned planning region, including revenue analysis, growth target setting, and go-to-market planning aligned with Rockwell Automation’s services portfolio.
- Maintain a deep understanding of the current business mix – service contract attach rates, renewal pipelines, and penetration by account – and translate that insight into actionable growth plans.
- Identify and pursue high-potential accounts for services expansion, including competitive target accounts and whitespace opportunities within the Rockwell Automation installed base.
- Build and manage a healthy opportunity funnel sufficient to meet or exceed revenue targets across all Services segments.
- Lead commercial programs, customer events, and promotional activities tied to Rockwell Automation Services launches and initiatives.
- Partner with account managers on account planning, business reviews, and territory strategy to ensure services are embedded in every customer relationship.
- Analyze market conditions and competitive landscape; document findings and present opportunities and risks to sales leadership on a regular cadence.
- Serve as the primary technical and commercial subject-matter expert for Rockwell Automation Services offerings, including Annual Recurring Revenue (ARR) agreements, on-site and remote support contracts, training services, asset management, and modernization programs.
- Guide customers – and internal account managers – to the right service offering for each engagement, based on the customer’s operational profile, asset health, and risk tolerance.
- Develop and deliver competency programs – for distributor sales teams, specialist peers, and self – to ensure the organization stays current with evolving Rockwell Automation service offerings.
- Articulate Rockwell Automation’s value proposition for Services in both commercial and technical terms, tailored to the audience (C-suite, plant managers, engineers, procurement).
Qualifications
Required
- 5+ years of experience in industrial manufacturing, industrial automation, or a related technical sales or services role.
- Bachelor’s degree in Engineering or a related technical field; or Associate’s degree plus equivalent hands-on experience.
- Demonstrated knowledge of industrial automation standards, terminology, and control system architectures (PLCs, HMIs, SCADA, motor control).
- Experience supporting or leading a commercial sales process—including funnel management, account planning, and proposal development.
- Strong interpersonal, analytical, and written/verbal communication skills; able to translate technical concepts for both engineering and business audiences.
- Ability to work cross-functionally and influence without direct authority.
Preferred
- Familiarity with Rockwell Automation’s Services portfolio (TechConnect, on-site services, ARR agreements, modernization programs).
- Knowledge of Rockwell Automation Integrated Architecture and the Connected Enterprise framework.
- Electrical distribution experience.
- Experience developing or delivering technical training or competency programs.
Physical Requirements
- Requires sitting at a desk and being on your feet for prolonged periods of time.
- Must be able to lift up to 25 pounds at times.
Company-Provided Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (Employer contributions for 1st year only)
- 401(k) (Company match contributions and discretionary annual profit-sharing plan)
- Company Sponsored Life Insurance
- Company Sponsored Short-Term Disability
- Company Sponsored Long-Term Disability
- Employee Assistance Program
Voluntary Benefits
- Legal Services
- Critical Illness
- Life Insurance
- Dependent Care/FSA
About Agilix Solutions
With a robust history dating back nearly 130 years, Agilix Solutions delivers meaningful solutions to our customers in the industrial, commercial, and construction markets. We have longstanding partnerships with top manufacturers of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions.
Agilix Solutions Equal Opportunity / Diversity & Inclusion Statement
Agilix Solutions values the unique contributions and perspectives of our team members. We are committed to a policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.
Every effort is made to ensure that our hiring, salary administration, promotion and transfer are based solely on job requirements, job performance and job-related criteria.
Our policies and practices relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status or other basis prohibited by law.
Agilix Solutions is an Equal Opportunity Employer.