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Job Description
Automated Health Systems is seeking an Call Center Manager to support contact center operations and staff leadership to support the Mass Health Medicaid project.
Benefits
- Health, dental, and vision insurance
- 401(k)
- Employee wellness program
- Training and career growth opportunities
Responsibilities
- Support oversight of daily contact center operations
- Supervise contact center supervisors and staff
- Monitor service level metrics and operational performance
- Assist with staff scheduling and workforce coordination
- Review reports and analyze operational trends
- Support staff training and development
- Monitor contact center systems and performance
- Collaborate with leadership on operational improvements