Senior Professional Call Center Trainer (Remote in USA)

Summary

We’re seeking a highly skilled Trainer who thrives both independently and in collaborative environments. The ideal candidate is a proactive self-starter, motivated by a passion for empowering teams and driving collective success. As part of the Learning, Development and Innovation team, our vision is to be the benchmark for transformative learning experiences. Our mission is to unify and empower customer experience account teams by providing innovative, consistent and impactful learning solutions that enhance skills and knowledge, fostering exceptional customer experiences for those they serve. Join us in helping Gainwell serve Medicaid members and providers by creating and delivering industry leading learning initiatives.

Your role in our mission

• Deliver engaging and interactive training sessions to new and existing call center agents. 
• Facilitate virtual training programs to enhance employee skills and performance. 
• Adapt training delivery to various learning styles and needs. 
• Collaborate with training team and SMEs to ensure training materials are effective and user-friendly. 
• Provide post-training support and resources to learners and call center leadership. 
• Assess training outcomes through surveys, feedback, and performance metrics. 

What we're looking for

• Five (5) or more years of experience as a corporate trainer or facilitator.
• Passion for training and desire to facilitate in a virtual classroom environment.
• Strong presentation and interpersonal skills.
• Experience with adult learning principles and learner engagement techniques.
• Demonstrable curriculum development skills.

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• The use of AI during interviews is prohibited.
• This position will accept applications until June 1, 2026.

#LI-NB1

#LI-REMOTE