About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Collections Supervisor plays a critical role in enhancing the effectiveness and efficiency of the company’s debt recovery process. This position leads a team that directly influences the organisation’s financial stability by ensuring the timely collection of outstanding accounts. The supervisor is responsible for maintaining a healthy debtor portfolio, supporting the company’s operational liquidity, and enabling growth.
Key responsibilities include driving proactive credit control strategies cradle to grave, maximising debt recovery efforts, and ensuring all collection activities are compliant with South African laws and regulations, including the National Credit Act and the Debt Collectors Act. The focus is on preventive management, reducing overdue accounts, and recovering payments ethically and lawfully.
The Collections Supervisor plays a critical role in enhancing the effectiveness and efficiency of the company’s debt recovery process. This position leads a team that directly influences the organisation’s financial stability by ensuring the timely collection of outstanding accounts. The supervisor is responsible for maintaining a healthy debtor portfolio, supporting the company’s operational liquidity, and enabling growth.
Key responsibilities include driving proactive credit control strategies cradle to grave, maximising debt recovery efforts, and ensuring all collection activities are compliant with South African laws and regulations, including the National Credit Act and the Debt Collectors Act. The focus is on preventive management, reducing overdue accounts, and recovering payments ethically and lawfully.
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
