Back to jobsPrepares all quotes, vets PO, ASE’s data sheet and creates Factory Order for production as required by the customer. Makes sure all information and updates pertaining to the production of the customer’s product is communicated to the ASE and customer.
Assists customers and ASE’s in selection of roll material, or compound for the cover application.
Scheduling and managing the goods during transit, including loading, unloading, and ensuring compliance with regulations.
Responsible for communicating customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.
Handles and process Customer complaints, returns and allowances.
Provides updates to customers on the status of their rolls in production while maintaining excellent communication skills.
Handles the more technical or complex service questions from customers and applies judgment in resolving service or technical problems falling within established limits of authority and knowledge.
Track shipments and proof of delivery as required.
Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories
Prepare Customs Documentation as required for shipment of pieces to Canadian Customers
May provide work direction to others
Performs other duties, projects, cross training on similar positions as required by management.
