Digital Support Representative

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting our E-members who would rather utilize an electronic channel(s) instead of the conventional branch transaction. This position is the troubleshooting and response side of Digital Support. Being available for quick communication with members and employees. This includes but is not limited to: Online banking trouble shooting assistance and set up, member assistance via phone, chat, or secure message within Digital Banking, occasionally starting a deposit application and various miscellaneous functions.