Senior TechnicalConsultant – Scale Specialist Lead
Job Description
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
To ensure a seamless transition, you must provide endpoint readiness guidance and risk assessments for migration waves and act as the escalation authority for complex device migration failures and root cause analysis. You will define and maintain runbooks for common remediation scenarios, including enrolment failures, compliance issues, and profile or application targeting problems. In this role, you will coordinate dependencies with Identity and Security teams regarding device trust and access controls, and support cutover events with rapid triage and stabilisation leadership. It is essential to maintain a known‑issues and fixes catalogue to reduce recurring defects through standard patterns. Additionally, you will provide validation criteria and evidence standards for endpoint readiness and post‑migration acceptance while supporting the Factory discipline leads by improving troubleshooting playbooks and telemetry standards. To track progress, you must provide reporting inputs on failure categories, remediation throughput, and readiness health metrics. Finally, you will align to one region and adjust working patterns to support regional cutovers.
Who You Are
Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Experience:
Delivered tenant‑to‑tenant endpoint migration work in production (Intune/Windows specialism mandatory).
Deep Intune operational expertise and troubleshooting competence.
Practical understanding of device join state and provisioning concepts relevant to tenant transitions.
Proven ability to create runbooks, validation steps and known‑fix playbooks for repeatable execution.
Willingness to align working hours to regional cutovers (early/late calls) and support extended hours when required.
Strong documentation discipline and evidence‑first practices.
Ability to coach engineers and improve delivery maturity at pace.
Preferred Technical and Professional Experience:
Experience with workstation/profile migration tooling (e.g., PowerSyncPro or equivalent) and hands‑on understanding of real‑world constraints.
Microsoft certification alignment relevant to endpoint management (or equivalent experience).
PowerShell scripting for diagnostics, readiness reporting and bulk remediation.
Experience with large, globally distributed device estates and remote workforce constraints.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.