LTSA Program Manager

LTSA Program Manager

Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation and energy storage to fast-track the world's energy transition. We operate as one team, pushing toward our vision of the future. At Mitsubishi Power, we value problem-solvers, prioritize collaboration, and support each other in an inclusive culture created through accountability and authenticity by demonstrating our core values of: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to — making net zero a reality. One team, one future.

Role Overview

This position is responsible for the overall management and implementation of Long-Term Service Agreements (LTSA).  Including but not limited to outage planning, contract management, covered parts rotation management and parts repair management. The LTSA Program Manager is an intermediate position that requires the capability to perform normal work assignments without detailed instruction and will be given some degree of technical authority in their work assignments.  The manager will also be given assignments of increasing difficulty while working under the supervision of more senior managers.

Key Responsibilities

• Develop full understanding of LTSA contract requirements
• Coordination of part repairs and the ordering of new parts to support outages at the customer’s plant site;
• Travel to customer plant sites for the purpose of planning outage requirements and meeting with the customer on all contract issues;
• Help in developing proposals for GTB’s / Improvement works along with Program Engineers. 
• Understand and follow the history of parts in the units.  This includes the hours, starts and remaining life of parts in the unit and in repair;
• Help LTSA Sales during negotiations;
• Support upper management with developing new process / improve existing process;
• Ensure parts required to implement an outage are on site prior to the start of the outage;
• Expedite parts as required to support the LTSA contract requirements;
• When an outage is complete, arrange to ship parts off site for repair;
• Follow the status of repair parts while off site to ensure they return to support the next outage;
• Reorder parts to replace non-repairable parts;
• Forecast part requirements and arrange for parts required by the LTSA;
• Follow part orders to ensure parts are manufactured to support outages;
• Consult with MPW engineering on the remaining life of parts that have been in operation;
• Serve as focal point for the resolution of commercial and technical issues;
• Provide project administration including documentation of warranty issues;
• Resolve warranty issues;

Requirement     

• Bachelor's degree (BSME, BSEE) from four-year college or university; or at least seven (7) years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Candidate must be able to speak, read, and write Spanish on a technical level.
• Travel 30% by land or air is required for the role. Candidate must hold a valid passport and driver’s license.

WHY SHOULD YOU APPLY?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent growth and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Events.

Mitsubishi is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.