Back to jobscreating and validating quality notifications in the ERP system (SAP) and customer portals following receipt of customer complaints,
defining, coordinating, tracking and chasing the 8D tasks for analysis and solving the customer complaint together with the relevant parties (production plant, engineering, supplier quality, etc.),
defining and implementing containment actions (e.g., stock checks, shipment of replacement parts, delivery blocks, etc.),
tracking and chasing the completion of root cause analysis at the causing plant within a timeframe consistent with customer needs,
verifying technical analyses during root cause analysis,
assessing the effectiveness of corrective and preventive actions and deciding whether to accept warranty coverage,
creating an complaint report that can be shared with the customer,
ensuring quality communication during customer meetings,
optimizing the cost/quality/lead-time balance for resolving customer complaints,
leading and facilitating the teams involved in complaint resolution (subcontractors, customers).
