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Consistent, positive influence on the culture of the team, setting an example as a leader of high-quality work, effective communication, dealing with adversity, and solution-oriented thinking.
Manages performance and professional growth and development of the staff through the PDC program and per BSC HR policies
Monitors daily work operations to achieve company, division and project goals by providing direction and guidance to staff and empowering them to do their best work
Maintain processes and procedures for ensuring compliance to corporate policies as well as external regulations and standards
Understanding and ensuring compliance to US & OUS regulatory requirements for medical devices for complaint handling and regulatory reporting
Participating in the Global Quality Community to lead large, highly impactful projects to improve post market quality across multiple divisions.
Coordinating parallel tasks and meetings to drive collaboration of multi-site and multi-functional stakeholders to support project deliverables and timelines
Providing and presenting succinct, clear communication to senior leadership on deliverables, timelines and milestones
Influence change and align stakeholders to make decisions with limited information
Interacts with internal and external customers, by meeting regularly, responding to requests and explaining procedures
Coordinates and participates in escalation of adverse complaint trends or product issues
Ensure appropriate training is provided to the Post Market Surveillance staff
Recommends staffing or other necessary resources in order to achieve business goals and compliance requirements
Oversees the accuracy, completeness, and maintenance of the complaint records as it is documented in Global Complaint Management Database
Monitors internal and external indicators by reviewing reports and newsletters, reading organizational literature, meeting with peers and reading departmental reports
Product Complaint Manager
Arden Hills, MN$102K - $194K / yearPosted 6 days ago
Full-timehybridmid