Lead Order Management

As a Lead Sales Administration in our service business your goal is to oversee sales support activities and order management. You’ll partner with sales leaders, operations, and supply chain to maximize the efficiencies of the sales processes while maximizing revenues. This role will also be directly responsible for driving continuous improvement in the sales administration function. #LI-MD1 #LI-Hybrid

You will do this by:

• Leading sales administration and order management activities to efficiently maintain a high level of customer service
• Leading the onboarding of new customers to optimize efficiencies in the sales administration function
• Managing and monitoring customer contracts, compliance issues and customer set-up and maintenance within relevant systems
• Participating in Sales and Operations Planning meetings to provide key details of upcoming changes from key customers
• Analyzing metrics against financial plans
• Providing support for systems used for sales administration and drive continuous improvement in process and systems
• Performing a full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching and developing employees; planning, assigning and directing work; EEO/AA; performance management; department budget

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. 

You are the kind of person who is/has:

• Focused on continuous improvement
• Proficient in order management
• Interested in developing and providing a superb customer experience