Career Advisor (1734)

Benchmark Job

x

Remote Work Eligible

Essential Function

Delivers prompt services in a timely, friendly, and consistent manner.

Interacts with customers in a friendly manner, making eye contact, listening to customer requests, and offering help to customers

Serves as an advocate for the customer in accessing the needed service

Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment.

Manages customers in their career exploration, including:

• Developing a relationship with the customer
• Actively listen to determine customers’ employment-related wants and needs, • Identifying skills and abilities,
• Evaluating their past work experience, as it relates to current goals
• Conducting thorough assessments to identify customers’ strengths and address challenges.

Collaborate to establish short and long-term employment and career goals.

Leverage external and system resources to achieve the most effective outcomes.

Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs.

Provide ongoing communication to ensure customer’s needs are met and maintains contact with the individual to coach and support, to recognize benchmarks, and to achieve goals.

Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid.

Essential Function

Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

•

Performs other duties as assigned

•

Complies with all policies and standards

Education

Education Level

Education Details

Required/ Preferred

Bachelor's

Degree

OR at least six months of experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor.

Preferred

Experience

Experience Details

Required/ Preferred

less than 1 year

Each 6 months of experience substitutes for 15 semester hours of college coursework

Required

KSAs

Proficiency

Strong interpersonal communication skills; knowledge of strengths-based interviewing techniques; communicate orally and in writing at a business level

Proficient in Microsoft Windows and Office Suites; familiar with and able to use computers; able to learn new software

Works well in teams, with customers and other staff (flexible, congenial and adaptable)

Experience assessing customers’ work experience, education/interests, and career goals

Comfortable discussing potential challenges to securing employment and providing professional advice and referrals

Able to read, understand, and apply policies and procedures

Able to effectively prioritize tasks, manage time, and stay organized

Experience with career management strategies and job search processes

Strong functional knowledge of business career paths

Design training materials, career development programs and workshops

Solicit and maintain relationships with potential employers to develop employment opportunities for customers

Utilize strong advising skills to critique customers’ resumes, as well as providing interviewing tips, and job search strategies

COMPUTER/ SYSTEMS/ SOFTWARE PROFICIENCY: MS Office Suite

LANGUAGE REQUIRED (Other than English):

Licenses/Certifications

Licenses/Certification Details

Time Frame

Required/ Preferred

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Standing

Walking

Sitting

Lifting

Carrying

Pushing

Pulling

Climbing

Balancing

Stooping

Kneeling

Crouching

Crawling

Reaching

Handling

Grasping

Feeling

Talking

Hearing

Repetitive Motions

Eye/Hand/Foot Coordination

While performing the duties of this job, the associate is required to work within the selected working environments.

Working Condition

N/A

Rarely

Occasionally

Frequently

Constantly

Extreme cold

Extreme heat

Humid

Wet

Noise

Hazards

Temperature Change

Atmospheric Conditions

Vibration

status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.