Tier 3 Scheduler - Multiple Shifts

Now Hiring: Tier 3 Scheduler (Remote)

Location: Remote (Work From Home)
Department: Call Center
Reports To: Call Center Manager

Schedule Options (Full-Time):
We offer a variety of schedules to support work-life balance:

• Saturday–Wednesday, 8:00 AM – 4:30 PM 
• Monday–Friday:
  • 8:00 AM – 4:30 PM 
  • 9:00 AM – 5:30 PM 
  • 10:00 AM – 6:30 PM 
  • 11:30 AM – 8:00 PM 

Join Our Growing Team at Precision Imaging Centers

At Precision Imaging Centers, we are committed to delivering Superior Care and Exceptional Clarity to our patients and communities. As a Tier 3 Scheduler, you will play a critical role in ensuring patients receive timely, accurate, and compassionate service while navigating their imaging needs.

Position Overview

The Tier 3 Scheduler is responsible for managing inbound and outbound calls, text communications, and complex scheduling workflows across multiple service lines, including general imaging, auto/legal cases, and breast imaging.

This role requires a high level of attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced, remote environment while maintaining a patient-first approach.

Key Responsibilities

• Manage inbound/outbound calls for general, auto/legal, and breast imaging scheduling 
• Respond to text line inquiries within 3 minutes 
• Schedule a minimum of 25 exams daily and manage approximately 80 calls per day 
• Accurately collect and verify patient demographics, insurance, and financial information 
• Review physician orders for accuracy and protocol compliance 
• Coordinate with referring providers to obtain missing or incomplete information 
• Escalate complex cases appropriately to leadership or senior team members 
• Provide call triage support and route messages to appropriate departments 
• Manage assigned worklists and scheduling-related communications 
• Utilize systems such as Ikonopedia for follow-up tracking 
• Clearly communicate preparation instructions and answer patient billing questions 
• Coordinate transportation for auto/legal patients when needed 
• Maintain high accuracy while multitasking in a fast-paced environment 
• Process incoming faxes and documentation efficiently 

Qualifications

• High school diploma or equivalent required 
• Healthcare scheduling experience preferred (radiology or breast imaging strongly preferred) 
• Customer service experience required 
• Knowledge of medical terminology, insurance verification, and authorizations preferred 
• Strong communication, organizational, and problem-solving skills 
• Ability to manage multiple priorities with speed and accuracy 
• Comfortable working in a fully remote environment 

Benefits & Perks

We value our team members and offer a comprehensive benefits package, including:

• Competitive pay 
• Medical, Dental, and Vision Insurance 
• Paid Time Off (PTO) & Paid Holidays 
• 401(k)  
• Life and Disability Insurance 
• Employee Assistance Program (EAP) 
• Opportunities for growth and advancement 
• Supportive, team-oriented culture 

Work Environment & Physical Requirements

• Fully remote, work-from-home position 
• Prolonged periods of sitting and working on a computer/phone 
• Occasional repetitive motions such as typing and reaching 

If you’re a detail-oriented, patient-focused professional looking to grow in a dynamic healthcare environment, we’d love to hear from you!

Apply today and be part of a team making a difference in patient care.

• High school diploma or equivalent required 
• Healthcare scheduling experience preferred (radiology or breast imaging strongly preferred) 
• Customer service experience required 
• Knowledge of medical terminology, insurance verification, and authorizations preferred 
• Strong communication, organizational, and problem-solving skills 
• Ability to manage multiple priorities with speed and accuracy 
• Comfortable working in a fully remote environment