Solution Owner I

The Solution Owner I is responsible for managing and optimizing global processes to ensure the operational excellence of HR service delivery. The role collaborates closely with Solution Owner II, Team Lead and/or Team Manager on successful implementation and stabilization of a follow-the-sun model for global Solution Center. This includes driving continuous improvements, maintaining process documentation, and delivering training to enable seamless adaptation and efficiency within the global Solution Center team, located across multiple countries.

The role involves conducting quality audits, analyzing customer satisfaction, monitoring performance trends, and ensuring compliance through SOX control audits. As an operational expert, the Solution Owner I provides support for complex global cases and manages process-related escalations with Team Lead or Team Manager support. May act as a subject matter expert (SME) for process-related projects led by other functions. Collaborates close with Solution Owner II in user acceptance testing (UAT) coordination for in-scope countries.

The Solution Owner I collaborates closely with Soution Owner II, HR Tools Administrator, and H2R peers to contribute to the successful implementation of global initiatives.