Back to jobs Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
Supports regulatory customer and internal compliance requirements
Manages customer queries and complaints to a satisfactory resolution
Supports Account Manager in relation to contract delivery
Supports internal requirements in relation to service delivery Starts to gain some relevant working knowledge in specialist area e.g. Customer Service Prepares work for customers, but may not be directly customer facing without supervision
Prepares reports and presentation materials
Receives and responds to correspondence within a defined scope
Performs administrative tasks in relation to specialist area e.g. Customer Service
Performs work generally under direct supervision, but can handle basic issues and problems, may refer more complex issues to more experienced colleagues
Job Description
Purpose
This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability