Customer Service Specialist

Responsibilities

Reporting directly to the Customer Service Manager, the main purpose of the role will be:

• Processing orders in line with ISO 9001 and UKAS 17025
• Record soil analysis results
• Respond to customer enquiries with a high level of customer service
• Maintain stock of sampling supplies/stationary
• Arrange courier sample collections and delivery
• Produce and issue laboratory invoices and deal with invoice enquires
• Maintain and update laboratory customer accounts
• Liaise with credit controllers to follow up on any outstanding payment