Back to jobsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Job Description
The Role
Act as the bridge between customers’ commercial, R&D, and operations teams and the technical delivery team. Elicit, document, and translate business needs into functional requirements for Salesforce solutions supporting the integration.
Key Responsibilities
- Conduct workshops and interviews with Customer stakeholders (Sales, Marketing, Finance, Supply Chain)
- Document business processes, user stories, and functional specifications for Sales Cloud, Service Cloud, and CPQ
- Analyze gaps between Customer legacy processes and Salesforce ecosystem
- Serve as liaison between business users, IT, vendors, and development teams
- Support UAT planning, test case creation, and user training
Required Qualifications
- Experience: 5+ years as a Salesforce BA in Life Sciences / HLS
- Salesforce Knowledge: Sales Cloud, Service Cloud, CPQ fundamentals
- Domain: Understanding of reagent/antibody commercial workflows or diagnostic products
- Soft Skills: Excellent communication; ability to translate scientific/commercial needs into technical requirements
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.