Sales Assistant

Overview Job Description MAIN PURPOSE AND SCOPE OF THE JOB

Responsible for maximising retail sales and building strong relationships with customers and team/ colleagues at Diptyque

As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand

JOB TITLE • Sales Assistant - Pop-up REPORTS TO: Store Manager DUTIES AND KEY RESPONSIBILITIES To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM

Develop an understanding of the KPI and Business objectives of the business on a daily and weekly and monthly basis Assist with boutique reporting when needed

Develop an understanding of the till reporting systems

Ensure that every customer is approached and assisted to achieve sales targets

Maintain and develop strong relations with customers and deliver a luxury detailed service at all times

Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with consumer queries and complaints in a professional manner

Work with the team for events both in-store and off site as the business requires, ensuring flexibility in hours and locations of work as required Use initiative to benefit the service levels of the store and the business Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business

Attend key training sessions held by the company, highlighting any personal development needs to the management team

Attend and contribute to weekly team meetings in store, showing an awareness of the market and local area Contribute to the Retail Action Plan for the store

Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor, including assistance with stock deliveries, and replenishment Ensure that the store is replenished, clean, neat and tidy at all times, including the façade

Support management with Inventory accuracy Work with the store team to cover and prepare for stock takes as needed Ensure that sales/ customer contacts/ requirements are recorded and monitored

Assist Assistant Manager / Store Manager in duties and additional tasks as and when required

Follow all cash handling guidelines at all times, including but not limited to petty cash, and closing the store

Ensure that at all times company dress code and grooming guidelines are adhered to

Act as a Brand Ambassador at all times Maintain a good positive, and motivated relationship with all colleagues at Diptyque, creating a welcoming team spirit

Abide at all times by Company rules and policy

As a keyholder for the store, abide by all keyholder policies and guidelines The successful candidate will: A passion and previous Fragrance/ Beauty/ Luxury Retail Experience

Sales focused with a proven sales record

Strong people and performance/ management skills

Expertly honed customer service skills and enjoy interacting confidently with the general public

Must be self-motivated, focused and be able to use own initiative

Communication both verbal and written to a high degree is also a must

Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in

Available Full Time and have flexible working hours

Position will include Saturdays and some Sundays

Be assertive, dynamic and always have a can do and positive attitude

This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure

Responsibilities