Scheduler

Job Responsibilities

• Analyze our delivery schedule 2-3 days ahead to identify any orders that could affect that day’s service commitments. 
• Conversing with customers daily to understand their needs and project progress. This will include negotiating delivery times/orders to maximize schedule efficiency.
• Effectively communicate between departments and with our customers to continue the development of a customer centric environment.
• Takes initiative to continually look for a better way of doing business with our customers.
• Ability to handle challenging phone conversations in order to find an optimal solution for both CEMEX and our customers.
• Utilize all internal digital applications as a means to better service our customer needs.
• Manage and follow up on customer inquiries and commitments.
• Obtain the necessary internal and external information to fulfill customer needs.
• Responsible for coordinating with logistics staff and dispatching for customer inquiries.
• Detect customer needs in order to offer an optimal solution.
• Communicate every commitment in an effective way to the customer.
• Receive and document every inquiry, suggestion, or complaint that filters into the dispatch center.
• Allocate the necessary resources to fulfill the customer needs.