Job Description
The Sr. Manager, Value & Customer Success Programs is responsible for building and leading a centralized function that equips Customer Success Managers with the frameworks, playbooks, and value assets they need to deliver consistent, outcome-focused customer engagements. While the primary audience is the Named CSM team, this role will also extend key programs and self-service resources to support Verint's Digital Customer Success Team.
This role owns the design and execution of Customer Success programs spanning playbook creation and delivery, customer journey mapping, value realization, executive-level value storytelling, customer adoption programs, save plays, and cross-functional initiative management. This person will lead a team and serve as the operational backbone for Customer Success programs that span multiple teams, ensuring requests are coordinated, tracked, and delivered from initiation through completion.