Workplace Solutions Technician

Key Responsibilities

• Act as a Level 2+ expert for all users in Canada, United States, and Offshore and the only in office technical resource for the Canadian office. This includes, but is not limited to all hardware, software, network, telecom, and audio/visual incidents, providing first-class support to users for incidents escalating from the helpdesk.
• Administer M365 and identity services, including Azure AD, Exchange Online/On-Prem, and Active Roles + Microsoft Entra (accounts, mailboxes, security groups).
• Own the Canadian endpoint ecosystem, from SCCM/MECM imaging, deployment, and maintenance to asset receiving, allocation, and off-lease compliance.
• Drive critical workflows including onboarding/offboarding employees and maintain stringent incident/asset management via ServiceNow.
• Create/maintain essential technical documentation and proactively develop specialized industry knowledge through continuous training.

Qualifications

Education 

• Undergraduate Degree or diploma in Computer Science or equivalent experience
• Preferred: B.S. in Computer Science

Experience 

• 5+ years’ experience in Information Technology field supporting the installation, configuration and support of end user PC & Mac hardware
• 3+ years’ experience in supporting Office 365, cloud-based systems and mobile device environment
• Preferred: Windows PC Operating System (Windows 11) / Desktop administration
• Preferred: Demonstrated problem-solving skills
• Preferred: Understanding of Office 365 Suite and subscription plans
• Preferred: Support of Apple devices (iPhones & iPads) & Android devices
• Preferred: Macintosh Hardware and Operating System
• Preferred: Microsoft System Center Configuration Manager (SCCM)
• Preferred: Active Directory & Azure Active Directory
• Preferred: Microsoft Entra Admin Center
• Preferred: Excellent written and verbal communication skills
• Preferred: Knowledge of Agile (DevOps/SCRUM) methodologies
• Preferred: Thorough knowledge of legacy Office applications to include Word, Excel, OneNote, PowerPoint, Skype/Teams, OneDrive for Business, Publisher, etc.
• Preferred: Understanding of asset management and procurement procedures
• Preferred: Knowledge of basic networking fundamentals such as hardware (routers/switches), protocols, and software that enables network services

Skills & Qualifications

• CompTIA A+ OR ITIL Foundation
• MCSA: Universal Windows Platform
• Preferred: CompTIA Security+
• Preferred: MCSA: Office 365
• Preferred: Canon UnifFLOW Print Management

Internal Grade: 7 

Role Classification: Hybrid 

Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. The salary range for this role is $72,000 - $80,000. Actual pay may vary based on experience, education, and internal compensation practices.