Customer Service Specialist (1 Year Contract)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

 In this role you are required to deliver exceptional customer service through email. You will manage daily email communications, resolve feedback, and collaborate across departments to provide timely and effective solutions.

You must be interested to participate in the various email resolution techniques such as making outbound call to internal or external customer and be proactive to provide ideas as to how we can match our email resolution with the constant development in digital/communication media.

Job Description:

• Handle customer and distribution email correspondence with quality and timeliness.
• Meet SLA targets.
• Collaborate with business units to provide one-stop solutions.
• Support administrative tasks related to email communications.
• Work with manager in emails reduction initiatives and participate in process improvement efforts.

Who we are looking for:

Competencies & Personal Traits:

• Strong command of the English (spoken and written) and attentive to details
• Strong organizational and time management skills.
• Analytical and self-motivated
• Resourceful and resilient
• Effective in problem solving
• Fast learner with ability to adapt to evolving digital tools

Working Experience:

• 1–2 years of experience in a similar role.
• Knowledge in Lifeasia, CRM and communication tools is an advantage
• Knowledge in financial or insurance products is an advantage

Education

• Degree holder/ Diploma holder in any discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.