Branch Lead

The Branch Lead plays a critical role in supporting branch operations and delivering exceptional member service. This position leverages a deep understanding of branch roles and functions to guide employees, resolve complex transactions, and foster positive member and team relationships. They influence individual and branch sales performance by modeling the behaviors in member interactions and coaching employees to identify member needs and confidently offer and close appropriate products and services as part of a superior service experience. Responsibilities include fraud prevention, performance monitoring and coaching, staffing coordination, audit assistance, and operational oversight.