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Job Description
Overview of Role: The successful candidate will be responsible for identifying coaching needs, defining, and agreeing requirements with key stakeholders, developing materials and managing their delivery through to implementation. You’ll work closely with contact centre management to analyze the coaching needs of our staff and develop appropriate coaching plans at department team, and agent level. The coaching will cover multiple aspects of technical systems and process compliance, as well as soft skills to enable appropriate conduct and style. This is an exciting opportunity to work in a multi-national environment.