Assistant Manager - Operations

• Complete understanding of Investigation query messages such as returns of funds, Unable to apply, Amendment, BCNR, Recall, RFI and back valuation. • Knowledge of both outward and inward remittance. • Perform Quality checks for CPC processes and publish Daily, Weekly & Monthly MIS and dashboard. • Analyzing recurrent queries and working with managers to suggest process improvements to reduce repetitive queries. • Share proper feedback with the processing team. • Ensure timely RCSA performed for all CPC processes and uploaded in PRISM for UAE and IBG locations.