IT Analyst I

QUALIFICATIONS

Required Skills and Experience:

• Degree (BS/BA) in Information Systems or a related discipline, or equivalent practical experience.
• Minimum of 2 years’ hands‑on experience supporting IT infrastructure in a field or site‑based environment.
• Strong customer‑facing and communication skills, both written and verbal.
• Proven ability to work independently, manage priorities, and operate effectively in a decentralised environment.
• Experience working with support queues within a Help Desk or ITSM tool. (Service Desk Plus experience preferred).
• Strong troubleshooting skills across end‑user computing, including Windows 11 and Microsoft 365.
• Working knowledge of networking fundamentals, including switch and Wi‑Fi installation and support.
• Experience supporting RF technologies (handheld barcode scanners / mobile computers).
• Strong analytical and fact‑based problem‑solving skills.

Desirable Skills

• Experience supporting large‑scale or transformational IT initiatives.
• Exposure to Virtual Desktop and Thin Client technologies.
• Experience supporting unified communications and telephony solutions.
• Basic server support experience (e.g. hardware replacement, physical reboots).
• Experience working in a logistics or warehouse operational environment.

Additional Requirements

• Valid, clean driving licence and access to own vehicle for daily business use.
• Occasional domestic travel is required (typically up to 6- 10 trips per year)
• Core working hours are 8:00am–4:00pm, with flexibility required to support out‑of‑hours changes, installations, or on‑call rotation.
• Fluent English language skills.