Job Description
Job Description
Join us to create change and have an impact in homes around the world.
At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
Where you’ll be:
This position will be fully remote within the Austin, TX area
About the Role:
The Branded Service Technician role is responsible for ensuring excellent consumer experience in after-sales in home service. The service technician will be responsible for completing an assigned route of consumers who have appliances in need of repair/servicing. The service technician will diagnose and perform necessary repairs on all appliances as well as provide descriptive notes of the repair or service(s) rendered for visibility at many levels within the organization.
You will also be responsible for prioritizing customers with time-sensitive repair needs. escalations. The Service Technician will represent Electrolux in a professional and proficient manner, keeping the consumer at heart, acting responsibly, embracing a people powered approach, and demonstrating a winning mindset in every service interaction.
Key Responsibilities:
Diagnosing and completing in-home repairs on Frigidaire and Electrolux major appliances, including cooking, refrigeration, dish care and laundry products.
Aim to complete repairs in a single visit while providing a positive consumer experience
Using sound judgement to recommend repairs or product replacements based on cost effectiveness and customer needs, prioritizing repairs whenever practical.
Safely operate a service vehicle while commuting to an assigned route to multiple repair locations.
Maintain accurate inventory of parts on assigned vehicles, minimizing cost through proficient inventory control.
Utilize field service management (FSM) tools, mobile applications, and diagnostic software to manage routes, document service calls, and access technical resources.
Follow all company safety protocols, including electrical, mechanical, and in-home service safety standards.
Represent the Electrolux brand professionally, including proper use and care of company uniforms
Perform additional duties as assigned
Minimum Qualifications:
High School Diploma / GED preferred.
Equivalent combination of directly related appliance repair experience, technical certifications, and demonstrated field competency may be considered in lieu of formal education.
Have or maintain a valid drivers license and successfully complete background check (including MVR check), physical examination and drug screening.
EPA or CFC Certification Preferred
Basic technology aptitude including proficiency in Microsoft Office Suite, specifically Microsoft Outlook, Microsoft Teams and FSM or relate
2+ years experience in the appliance repair industry (5+ years without HS Diploma or GED)
Must provide verifiable, stable work history
Employment history must be verifiable through background check, or references, consistent with applicable laws.
Ability to perform essential functions of the position, with or without accommodation, including but not limited to:
Step up/down into company issued vehicle and sit for extended periods of time.
Occasional use of powered hand tools.
Must be able to independently and safely lift, carry, push, pull, and maneuver parts, materials, appliances, and related equipment weighing between 50 and 100llbs. as required to perform essential job duties.
Working in awkward positions or tight spaces.
Knowledge, Skills & Abilities Required:
Ability to diagnose and complete in home repairs of major appliances
Strong team orientation
Read and interpret wiring diagrams, schematics and other service information.
Must have effective communication skills
Passion to serve consumer as well as shareholders of Consumer Service Experience teams.
Demonstrate empathy for consumer’s needs and requirements
Able to drive a service vehicle through a daily route to consumer’s home.
Possess strong problem solving and critical thinking skills
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hand tools, diagnostic equipment, a tablet device, telephone, and other job-related equipment. The employee may be required to operate and maneuver a service vehicle for business needs, including driving for extended periods or long distances. The employee is frequently required to sit, stand, walk, bend, stoop, reach, lift, carry, push, pull, and maneuver large appliances and other heavy or bulky objects exceeding 50 pounds. Duties may require moving appliances with or without reasonable accommodation, and with team assistance or mechanical equipment when necessary. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Work Environment:
This is a field-based, remote position. Technicians operate independently within an assigned geographic territory and report virtually to leadership. In-person meetings, training sessions, or ride-along evaluations may occur periodically, with a minimum expectation of twice annually. Work is performed in customer homes and various indoor, outdoor and partially exposed environments, including kitchens, laundry areas, garages, basements, and utility spaces. The employee may encounter varying temperatures, weather conditions, tight spaces, uneven surfaces, dust, moisture, and normal appliance-related conditions.
Necessary personal protective equipment, tools, and safety resources are provided to support safe completion of assigned duties.
Internal / External Communication:
This position requires over 95% external communication with consumers, supervisors, and other Consumer Service Experience personnel.
Benefits include:
Flexible work hours/hybrid work environment
Medical, dental, vision and life insurance
Competitive holiday and vacation time off program
Retirement Savings Plan (401(k)) with relevant company contribution.
Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on:
Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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