IT Operations Analyst-2

About the Job:

Visa and Mastercard settlement clearing application ownership and provide L1 support
Way4 SOD process monitoring and Client SLA Reporting
Incident management as per NI’s policies & Change control life cycle
Keeping stakeholders updated through various channels
Follow organization policies and procedures
Handling Financial file processing related failures and ensure processing of incoming \outgoing interchange within agreed SLA
Excellent Analytical, troubleshooting & co-ordination skills
Excellent capability to learn & adapt to changes.
Provide support to projects team for change monitoring.
Knowledge of Card and payment technology
Hands on knowledge on automation tools like Control-M, CMS systems, ticketing tools
Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
Understanding of financial files and its business impact
Keep the Production and DR systems in sync using replication tools.
Understands Service/Disaster recovery process
Documentation of L1 tasks 
Report all production issues and highlight risks to management
Able to manage and handle the team in absence of the Team Leader in day to day activities and coordinate with the team.

Skills and Competencies:

4+ years of IT experience 
Strong Knowledge of Payment industry 
UNIX/Windows/SQL/Oracle working knowledge
AWZ, OCI, Azure knowledge 
Monitoring tools operational knowledge
Familiarity of supporting applications
ITIL process familiarity
Automation skills using any automation tools/scripts 

Working Conditions:

Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
Fast-paced and dynamic work environment
Self-motivation and able to take responsibility
Able to demonstrate initiative and a proactive approach to daily task
Good communication skill sets
Capable of handling stressful situations
Team Player
Handling of High-pressure environment 
Willingness to work on shifts/weekends/public holidays

Qualifications:

• Experience: Minimum of 4 years of experience in IT\Payment Industry, with at least 2 years in a Operations role.
  Strong understanding of IT , Automation and payments and cards industry and processes. 
  Experience with ControlM , CMS systems , OCI , Azure