NOC Shift Lead - Senior

Everforth ECS is seeking a NOC Shift Lead - Senior to work in Fairfax, Virginia. Please Note: This position is contingent upon contract award.

Responsibilities

• Supervise NOC shift personnel, ensuring effective real-time monitoring of network infrastructure and services.
• Validate incident triage and escalation decisions, directing restoration activities to maintain service-level objectives.
• Coordinate with engineering, cybersecurity, and infrastructure teams to resolve operational issues promptly.
• Maintain continuous situational awareness of enterprise system health, providing timely updates and reports.
• Review and ensure the quality and completeness of operational documentation and ticketing.
• Provide shift-level performance reporting to leadership, highlighting key operational metrics and outcomes.
• Oversee adherence to operational runbooks, ensuring consistent and effective network operations.
• Act as the on-shift escalation authority for complex operational challenges.