Job Description
American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth.
The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Manager position within SPT offers you the opportunity to be part of this dynamic organization and help GCS navigate towards growth.
This position reports to the director SPT, focused on supporting the tele strategic expansion and account development teams within the US SME business. Bringing in the “do it right the first time” mindset, this role will provide governance on the sales activities recorded by the sales and the account development colleague. It would require collaboration with the Marketing, Performance, Reporting, technology and Incentive Governance teams based all over the world with large concentration in India, US and Mexico.
The Manager together with the team of analysts will work cross-functionally to lead the development of the governance framework, daily run the business efforts, and strategic efforts from conception to rollout ensuring balance between business growth and colleague experience. This role is also responsible for defining success metrics, ensuring key performance indicators are reportable to track real-time business impact.
- Provide oversight on the opportunities created and sales efforts invested by the sales and account development colleague using internal systems
- Provide data driven insights to senior leader in a timely and effective manner.
- Active participation in designing the rules of engagement for the client facing business teams
- Hands on work on large data sets pulled using technical languages including SQL, Python and R
- Stitch together data driven story to be presented to Senior leaders in simple and easy language
- Build positive relationships with key collaborators
Requirements:
- Ability to prioritize and get results, delivering through a team in addition to as an individual
- Resourceful self-starter with the ability to navigate ambiguity and engage in structured thinking in order to derive relevant, data-driven insights
- Excellent analytical and problem-solving skills to support SPT Director's and Business in reviews and special projects.
- Ability to adopt a business mentality and link business strategies to specific initiatives
- Active knowledge of Tableau, SQL, Python and R
- Expert knowledge of MS office tools especially excel and PowerPoint
- Ability to handle large, layered datasets
- Strategic, big-picture thinker with strong intuition for business and high degree of creativity in finding opportunities for products, services, new processes, and systems
- Strong project management skills with consistent record of successfully getting results on large-scale cross-functional initiatives
- Relationship-builder with strong consultative and relationship skills to partner with business leaders to devise solutions to complex business challenges
- Excellent communicator and understands the audience
- Be an agent of change, ability to initiate and adopt change. Provides solutions to address changes in the organization, strategic alignment, and technology implementation. Incorporate risk mitigation into planning and execution
6-8 years of relevant work experience or Bachelor's Degree in equivalent field is required; Master's Degree is preferred.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.